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Internet-based chat messenger – IM seeks to accomplish all needs of a user such as easy management of leads,
responding to customer queries integration with customer care with AI-Powered Chatbot support,
and driving conversions to generate greater revenue for your business.


IM Chat support

Connectivity to multiple messaging channels via Business Messaging API.

AI-powered Chatbot

The AI-powered chatbot allows users to chat online with an artificially intelligent “bot” in a similar way as with a live agent getting answers to basic queries.

Adding text messaging to apps

Enabling text messaging in apps like food delivery and ride-hailing apps to contact the driver with
number masked.

Integration of Customer Care

Integration with customer care allows converting expensive phone calls into
messaging conversations. This will allow standard customer care queries to be
answered 24×7 by a virtual agent or a bot.

Integration with third-party solutions

Plintron will support integration with third-party solutions as per customer
requirements like Whatsapp Business, Facebook Messenger, Telegram and Signal.
Enterprise IM integration like Teams and Google Meet will also be supported as per client requirements.

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Use Cases

Business Communication

Secure intercompany business communication, IM can act as collaboration tools, log user activity, provide a common forum for sharing team news and updates.

3rd Party IM Integration

Popular 3rd party IM providers who have huge base can be integrated & connect SMEs with their customers offering business profile, a greeting message, quick reply, away reply, sending promotional messages, automated messages, group messages & checking how many messages were read. It also helps to boost customer support as a live chat solution & 24×7 availability as standard queries can be replied by Chatbots.

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